Plad /Oz
Plat /Oz
Silver /Oz
Gold /g

Updated 25 October 2011

This privacy policy applies to websites operated by Goldknox Limited (‘œus’) under the domain or, from herein referred to as (the ‘Site’). It also sets out generally the
basis on which any personal data we collect from you, or that you provide to us, will be processed by us. If
you do not accept this privacy policy, do not use this Site or provide personal information to us.

This privacy policy is supplemental to the Goldknox Terms and Conditions relating to our services in
relation to precious metals (‘Terms and Conditions’).

GoldKnox Limited is registered with the Information Commissioner’s Office and abides by the Data
Protection Act (DPA) 1998.

For the purposes of the DPA, we are the data controller.

Further information about the Data Protection Act 1998 can be found at

Personal Information Storage

We may collect and process the following data about you:

  • Information you provide when registering for an account or submitting help and support request
  • Records and copies of correspondence if you contact us or we contact you.
  • Recordings of telephone conversations made in accordance with the Terms and Conditions (and
    we may use such recordings in accordance with the Terms and Conditions).
  • Details of transactions that you carry out through our site or use of our services, including details
    of any precious metals held in storage for you.
  • Details of your visits to the Site including, but not limited to, traffic data, location data, weblogs and
    other communication data, whether this is required for our own billing purposes or otherwise and
    the resources that you access.
  • Personal data requested will include (but not be limited to) information such as your full name,
    address, contact telephone number and email address and use of our services.

Collection of Other Information

In addition to personal information, we may use cookies. A cookie is a small text file that is placed on your
computer’s hard drive by your web browser when you first visit the Site. We will only use cookies which
we reasonably regard as essential for the functioning of the site, for us to provide the services under the
Terms and Conditions to you and for for the purposes detailed under ‘Use of Your Information’ below..
Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser
to erase cookies or prevent automatic acceptance if you prefer. If you choose to prevent your browser
setting and accessing cookies, we cannot guarantee that your user experience through the site will be as
efficient and interactive.

Use of Your Information

By using the Site or providing us with information , you agree that we may collect, hold process and use
your information (including personal information) for the purpose of providing you with the Site, providing
our services and developing our business which shall include (without limitation):

Personalising your visits to the Site and developing the design and style of the Site to improve the
services provided to you;

  • Informing you about the latest changes to the Site;
  • Communicating (and personalising such communication) with you;
  • Informing you if you have been successful in any Site competitions or promotions;
  • Compiling customer reviews;
  • Conducting market research;
  • Carrying out statistical, technical and logistical analysis.

We may also use your data to provide you with information about products, services or promotional offers
that you might find interesting and we may contact you about these by electronic means (including e-mail
or SMS) or by post or telephone). If you do not want us to use your data in this way please indicate your
preferences by means of the relevant boxes situated on the form on which we collect your data (i.e. the
registration form).

Sharing Your Personal Information

We do not share your personal, identifiable data with any third parties for financial gain and strive to
maintain a high level of client data security.

We may disclose your personal information to any member of our group, which means our subsidiaries, our
ultimate holding company and its subsidiaries as defined in section 1159 UK Companies Act 2006.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your
    personal data to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case personal data
    held by our customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any
    legal obligation or any requirement (whether or not legally binding) of any official, regulatory or
    government body.
  • In order to enforce or apply our Terms and Conditions and other agreements; or to protect the
    rights or property of our customers, or others. This includes exchanging information with other
    companies and organisations for the purpose of fraud prevention or credit risk reduction.


At times we may choose to display third party online advertising via the site, the content and application
contained within third party advertisements will be suitable for the broader audience and will be relevant to

the surrounding content, we DO NOT have absolute control over either the content or application of third
party advertisements displayed on the site
Safeguards and Security

No data transmission over the internet can be entirely secure, so we do not guarantee the security of
your personal information and/or use of the Site. However, we use reasonable endeavours to protect the
security of your personal information from unauthorised access or use by using encryption technology.
In addition to these safeguards, your personal information is protected in the UK by the Data Protection
Act 1998. This provides that the information which we hold about you should be processed fairly and
lawfully, should be accurate, relevant and not excessive, not be retained for longer than is necessary and,
if applicable, be kept up to date. For more information on the Data Protection Act 1998 and your related
rights please see

Accessing Your Personal Information

The DPA gives you the right to access information held about you. If you wish to review or receive copies
of the personal information we hold about you, or have any other queries please write to us (including full
details of your request) at:


Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the
information we hold about you.

Changes to our Privacy Policy

Any changes we make to our privacy policy in future will be posted on this page and, where appropriate,
notified to you by e-mail.

Why Goldknox® ?

  • Simple

    Invest today, access when you like
  • Secure

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  • Trusted

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  • Valued

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  • Flexible

    Deal any deliverable amount


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